Loyalty Index

Loyalty Index: 18% (Promoters minus detractors)

Promoters (9-10) Passives (7-8) Detractors (0-6) Loyalty Index Green Golf Club 37% 44% 19% 18% National Benchmark 46% 38% 16% 30%

Satisfaction

Factor Average Score Condition of Golf Cars 4.3 Friendliness/Service of Staff 4.1 Scenery and Aesthetics of Course 4.1 Convenience of Course Location 4.0 Tee-time Availability 4.0 Overall experience 4.0 Overall Course Conditions 3.9 On-course Services (restrooms, drinking water) 3.9 Condition of Greens 3.7 Pace of Play 3.7 Amenities (clubhouse, pro shop, locker room) 3.7 Overall Value of Course 3.6 Food and Beverage Service 3.5 Affordability 3.3

Importance

Factor % Indicating Importance Overall Course Conditions 56% Condition of Greens 48% Affordability 43% Overall Value of Course 32% Pace of Play 25% Friendliness/Service of Staff 21% Convenience of Course Location 20% Overall experience 15% Tee-time Availability 13% Scenery and Aesthetics of Course 12% Food and Beverage Service 5% Amenities (clubhouse, pro shop, locker room) 5% Condition of Golf Cars 3% On-course Services (restrooms, drinking water) 2%

Competition

Percent of Your Customers Playing At   Average Wallet Share   Green Golf Club 100.0%   26.5% Tall Timbers Golf Club 62.3%   17.8% Wells Greens Golf Club 40.6%   12.4% Rolling Hills Golf Club 28.7%   8.4% Towne Lake Golf 12.9%   3.9% Highpoint Golf Club 11.6%   2.0% Slender Lakes Golf Club 11.6%   2.4% City Club of Springfield 11.6%   1.7% Waters-Edge Club 11.0%   1.3% Spring Golf & Country Club 8.4%   3.7% Lake View Country Club 6.5%   2.8% Stonebridge Golf Club 5.8%   1.4%