Course Operations

Greg Nathan sits down with Golf Inc. for an in-depth industry Q&A, discussing health metrics, growth opportunities, the sustainability of golf's resurgence, emerging technologies and more.

NGF research shows the majority of golf course operators are aware of the opportunity cost of 6 million phone hours, but only a small percentage have actually implemented technology solutions to minimize waste, with a fraction more exploring their options. This gap points to a competitive advantage opportunity for operators willing to act.

Buoyed in part by play at private clubs, rounds jumped in July and put 2025 almost on the same pace as last year's record-setting trajectory. It bears noting that July is traditionally the highest-volume month of the year when it comes to rounds-played.

NGF research shows many golf facilities are hemorrhaging resources on avoidable (and often trivial) phone calls, diverting staff from higher-value touch points and revenue-generating activities. Consider that two-thirds of golf course calls are about reservations and pricing, and only 40% of golfers are booking tee times exclusively or mostly online – compared to 80-90% for flights, hotels, and rental cars.

Greg joins Syngenta's Changing the Business of Golf podcast to discuss the critical changes golf clubs and courses can make to boost customer retention and reposition the game as a more accessible, growth-oriented sport.

When it comes to indicators of golf’s sustained play levels -- at least nationally -- consider this: all 26 peak-season months dating back to 2020 have seen rounds trend at least 10% higher than recent pre-Covid comparisons. And based on mid-year play data, it’s quite possible 2025 could hit record levels yet again.

For decades, many short course operators have marketed themselves with a "championship-lite" promise to deliver all the hallmarks of the "real thing," but with the added benefits of speed and accessibility. While a sensible strategy for some, the pursuit of legitimacy through scaled-down emulation appears to have created a perception trap for many short courses.

Rounds of golf for June -- one of the most high-volume months for play -- were virtually unchanged from a year ago, as the U.S. market remained within striking distance of the record-setting rounds pace of 2024.