3-Minute Business Insights
Technology & Innovation
Golfers aren’t just playing more, they’re also spending more time at golf facilities in general. As golf courses continue to position themselves as destinations beyond on-course golf – from practice and retail offerings to additional amenities and broader food & beverage offerings – the average length of stay has increased significantly compared to the pre-Covid era.
Greg Nathan sits down with Golf Inc. for an in-depth industry Q&A, discussing health metrics, growth opportunities, the sustainability of golf's resurgence, emerging technologies and more.
Member Presentation: Understanding Golf’s Hidden Phone Costs
NGF research shows the majority of golf course operators are aware of the opportunity cost of 6 million phone hours, but only a small percentage have actually implemented technology solutions to minimize waste, with a fraction more exploring their options. This gap points to a competitive advantage opportunity for operators willing to act.
Golf’s $100 Million Phone Problem
NGF research shows many golf facilities are hemorrhaging resources on avoidable (and often trivial) phone calls, diverting staff from higher-value touch points and revenue-generating activities. Consider that two-thirds of golf course calls are about reservations and pricing, and only 40% of golfers are booking tee times exclusively or mostly online – compared to 80-90% for flights, hotels, and rental cars.
